Gmail/Outlook authentication: When you first download c.Email, you will be prompted to grant the app access to your Gmail or Outlook account. This is so you can send and receive messages in c.Email. Authentication will take place via your existing provider’s usual portal.
Biometrics (Face ID or fingerprint): c.Email uses biometric sign-in as a more secure alternative to passwords. You will be prompted to allow c.Email to enable biometrics when you first download the app. If you are using iOS, this will be Face ID. If you are using Android, this will be a fingerprint scan.
Camera access: You will need to grant camera access to complete your liveness check when verifying your identity.
When you receive a For Your Eyes Only email, it will only be decrypted when you are looking at the screen. We use the camera to complete a check against a template of your biometric data (taken from your ID when you verify your identity and stored on your device only). No data is captured or stored at this point.
Contact access: This is optional and turned off by default, but can be turned on in your c.Email settings. Granting contact access will result in improved contact suggestions when composing emails.